Growth Guys order problem: what to do and when
Checked October 28, 2026 against the Growth Guys FAQ.
30-second answer: per the vendor's FAQ, missing, wrong or damaged items are reviewed when you send your order number and photos. Cancellations are only possible before the order ships, and most orders ship the same or next business day, so act early.
The vendor states that all sales are final, so the useful move is to know the steps before you order.
If something is missing, wrong or damaged
- Keep the packaging and take clear photos of the item, the label and the box.
- Have your order number ready.
- Contact the vendor through its official site, growthguys.com, which it lists as its only official website.
- Check tracking first if the parcel simply has not arrived, since delivery is quoted at 2 to 3 business days in Canada.
Policies at a glance
| Topic | What the vendor states |
|---|---|
| Returns | All sales are final |
| Problem items | Missing, wrong or damaged items are reviewed with your order number and photos |
| Cancellations | Only if the order has not shipped, and most orders ship the same or next business day |
| Shipping | Canada only, Canada Post, plain packaging |
Before you order
- Check your address and cart carefully, since changes are only possible before dispatch.
- Confirm the discount line for MOVRA10 before you pay.
- Look at the report for your batch, see the COA library guide.
Delivery details are in shipping time, day by day.
Ready to order?
Enter the code at checkout. If you copied it, just paste it in the Promo code box in the order summary, then press Apply. It does not apply by itself. Confirm the discount line before you pay.
Common questions
Can I cancel a Growth Guys order?
Per the vendor's FAQ, only if the order has not shipped. Most orders ship the same or next business day.
What if an item arrives damaged or wrong?
The vendor says it reviews missing, wrong or damaged items when you send your order number and photos.
Does Growth Guys accept returns?
The vendor states that all sales are final.
How long does delivery take?
Checkout quotes 2 to 3 business days in Canada.